Help & FAQ

From the dashboard, open Templates → New template. Pick the coverage limits, endorsements, and additional-insured wording you require. Once saved, every vendor you add can inherit the template instead of you re-entering requirements per row. Templates are unlimited on every tier, so set up one per vendor type (subcontractor, supplier, service provider, etc.) once and reuse.

From the dashboard, open Vendors → Add vendor. Enter the vendor's name and contact email, then pick an existing compliance template (recommended — create one first if you haven't) or set requirements directly on the vendor. Once saved, you can send a Certificate of Insurance request from the vendor row.

When you send a request, the vendor receives an email with a unique, single-use link. Opening it routes them to docInsured: insureds sign up (or sign in) and forward the request to their broker; brokers go straight to the cert build form. Each link is tied to one request and expires when the request is fulfilled, cancelled, or reaches its expiry date.

When the broker delivers the cert through docInsured, the deterministic compliance engine checks every coverage line against your template's requirements. The verdict — compliant, has gaps, or has broker-explained exceptions — renders on the cert detail page, with an AI Compliance Read narrating the result in plain English. You get an email confirming delivery and any gaps surface immediately.

Each fulfilled request shows one of four states: Compliant (every required coverage meets your minimums), Non-compliant (one or more requirements unmet — hover to see which), Expiring soon (a policy term ends within 30 days), or Expired (a policy term has lapsed). Click into the request to see the full breakdown by coverage line.

Yes. Open Templates to save a reusable requirement set (e.g. "Standard subcontractor: $1M General Liability, $1M Auto Liability, Workers' Comp at the state-required limits"). When you add a vendor, pick a template to pre-fill — you can still tweak per-vendor before saving. Editing a template later does not retroactively change vendors that already used it.

docInsured supports 13 structured coverage types. The 3 core lines are always on the requirement form: General liability, Auto liability, Workers' compensation. 10 specialty lines can be added per vendor as needed: Umbrella / excess, Professional liability / E&O, Cyber liability, Pollution liability, Property / Builders risk, Garage / Garagekeepers, Liquor liability, Crime / Fidelity, Marine / Inland marine, Aviation. Anything outside those is captured as a free-form "Other" line on the certificate. Required clauses — Additional Insured, Waiver of Subrogation, Primary & Non-Contributory — are tracked per coverage.

PDF, JPG, PNG, or WebP, up to 10 MB per file. Certificates issued through any of the major agency management systems — Applied Epic, EZLynx, NowCerts, Vertafore — all work, because they output the standard ACORD 25 form that we read.

Open the request from Requests and click Cancel. The vendor's upload link stops working immediately — if they try to upload after cancellation, they see a "this link is no longer valid" message. Cancellations are permanent; create a new request if you need to start over.

From the request detail page, click Resend request. The same upload link is re-sent to the vendor — useful if the original landed in spam or the contact email needs to change. Resends are limited to one every 6 hours per request so the vendor has time to act on the last one.

Yes. Open any fulfilled request and click Download certificate. Downloads are tied to your account — direct file URLs alone don't return anything.

The latest two versions of Chrome, Edge, Safari, and Firefox. Mobile Safari and Chrome on iOS / Android are supported for the public vendor upload page; the holder dashboard is desktop-first.

Yes. All traffic is HTTPS. Certificate files are stored in private Vercel Blob storage and only served through authenticated proxies. Passwords are handled by our authentication provider (Clerk) and never stored on docInsured systems. See our Privacy Policy for details on every data flow.

Open Settings → Danger zone and click Delete my account. This permanently removes your account, your organization, your vendor list, and every uploaded certificate. To remove one specific vendor's data without deleting your whole account (for a GDPR or CCPA right-to-delete request), archive the vendor first, then use the Purge action on their row. Archiving is blocked while the vendor holds a live certificate (FULFILLED, not expired, and not superseded); wait for the certificate to expire or be superseded by a corrected reissue before archiving, then purge.